Customer Support Specialist

Bristol, England, United Kingdom

Description

Who are we? A global team of passionate, purposeful people who band together to transform lives through a love of learning! We pride ourselves on our high-quality online educational products and our amazingly diverse workplace culture where people can truly bring their whole self to work.

Our flagship product Mathletics is trusted globally by millions of students and teachers – it’s all about making Maths fun for kids whilst drastically improving educational outcomes.

We have an opportunity to join our global Customer Support team in the role of Customer Support Specialist. Customer Support answer the first line of inquiry for all customer (schools, teachers, parents and students) questions regarding our online learning resources.

Requirements

Your key responsibilities will include:

Providing our customers with a "best in class" support service by responding to all inbound customer service enquiries regarding our online learning resources in schools and homes, working on the phone, live chat and email.


Ideally you will have:


Ideally you will be:

Benefits

This role gives you an exceptional opportunity to gain thorough product knowledge and customer understanding which would set you up with a strong foundation to build your career at 3P Learning.

Our team is committed to excellence through innovation, we equally value academic rigor and engaging experiences for students and teachers. Our core values - we believe in people, we think without borders, we never give up, and we love learning combine powerfully to help bring our purpose to life – to transform lives through a love of learning. We invite your interest in this role and look forward to hearing from you.

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